How to Make a Complaint

Last updated: October 2026

Every homeowner who reaches Roseleaf Heating & Air should get a fair and honest experience. If something went wrong, tell us. This page shows how to raise a complaint and what happens afterward. It is a general template, not legal advice.

What You Can Raise

You can write to us about:

• Your experience when contacting Roseleaf Heating & Air
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

When the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, equipment, warranties, work and customer service. If there is a problem with work in your home, the usual first step is to take it up with the provider and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Please know that Roseleaf Heating & Air cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work or decide things on a provider's behalf.

Sending Your Complaint

Email contact@roseleaf.lat and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you used or the form you filled in, if you recall
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm receipt by email, usually within a few business days. We then look into what happened, which may mean contacting the provider. After that, we reply with what we found and any steps we are taking.

If You Still Feel Unheard

If our reply does not satisfy you, answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or your local Better Business Bureau. For issues with HVAC contractors, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@roseleaf.lat